Support – Global Technology Solutions

Download Our Remote Support

Unlike just about every other remote support technologies, where there is a hidden service provider in the back ground, there’s always a concern of “who could be listening in” or more to the point we’re reliant on their security,.

At GTS we hold your privacy with the most utter most importance, and so we’ve invested in technology that only connect you to us, removing all and third parties.

Ask us what other ways are we protecting our clients.

Get seamless assistance with our Remote Support app, now available. Easily connect with our experts for quick and effective solutions, right from your mobile device.

Apple Mobile Devices

Apple Store Download

Android Mobile devices

Play Store Download

Instructions for Mac computers

To grant access to our application the following steps must be taken on APPLE computers

Step 1: download the application from the link above

Step 2: You may be prompted to open System Preferences. If so, click Open System Preferences and skip to step 4.

Step 3: You may be prompted to open System Preferences. If so, click Open System Preferences and skip to step 4.

Step 4: Click Security & Privacy.

Step 5: Click the Lock in the bottom left corner and enter your computer password to permit changes.

Step 6: Select the Accessibility section, then find and enable Remote Support.

Step 7: Select the Screen Recording section, and again, find and enable Remote Support, then click Quit Now to close Remote Support.

Quitting and reopening Remote Support is required to make these changes.

Step 8: Reopen Remote Support. If you see a prompt stating that “Remote Support” wants access to control “System Events”, click OK.

Step 1: Ask code with one of our support and type in the code

Step2: Type in the code and press connect

Step 3: Now Enter your details and click on Enter Support Queue

Step 4: Now one of our Support team member will connect you shortly

Step 5: To share the screen click on button with 3 dots, now click share screen